Bruni Boi - Frequently Asked Questions (FAQ)

Product & Material Information

What kind of leather do you use?

We use premium Nappa and full-grain leather, known for their softness, strength, and natural finish. These high-quality leathers ensure durability and comfort for your pet.

What metals are used in your accessories?

All metal components, including buckles and D-rings, are made from solid brass, polished with a premium gold finish that offers lasting elegance and strength.

Are your products safe and chemical-free?

Yes. We use high-quality, responsibly processed leather that is free from harmful chemicals, making it safe for your pet and the environment.

Can I use the leash attachment anywhere on the collar?

For safety, please attach leashes only to the brass D-ring provided. Do not use decorative closures or non-reinforced parts for leash attachment.

Will the product color match what I see online?

We photograph our products to reflect their true color. However, slight variations may occur due to screen settings.

Sizing & Fit

How do I choose the right size for my pet?

Measure your pet's neck and add half an inch (1.27 cm) for collars. For harnesses, focus on chest girth. Refer to our size chart for guidance.

Do you provide a size chart?

Yes, you can find our sizing guide on the product pages to help you select the perfect fit.

Orders & Modifications

Can I modify or cancel my order after placing it?

Orders cannot be cancelled or modified once payment is completed and the product is checked out. Please review all order details before final confirmation.

Bruni Boi - Frequently Asked Questions (FAQ)

Can I place a bulk or wholesale order?

Yes! We welcome bulk and wholesale inquiries. Kindly email support@bruniboi.com to discuss your requirements.

Shipping & Delivery

How long does shipping take?

Orders are usually dispatched within 2-4 business days. Delivery timelines depend on your location within India.

Do you ship internationally?

Not yet. We currently ship only within India, but international shipping is on our roadmap.

How can I track my order?

Once your order is shipped, you'll receive an email with the tracking details.

Returns & Exchanges

What is your return policy?

We do not offer returns or exchanges unless the product is defective. Bruni Boi follows rigorous quality checks before dispatching any item to ensure your satisfaction.

What if I receive a damaged or wrong product?

If your order arrives damaged or incorrect, please contact support@bruniboi.com within 48 hours of delivery with photos of the item and packaging. We'll help resolve it promptly.

General Help & Information

Are your products handmade?

Yes. Every Bruni Boi accessory is handcrafted in India by skilled artisans with a focus on detail, durability, and comfort.

Do you have customer support?

Absolutely! Please email us at support@bruniboi.com for any queries or support. We're here to help. (Note: Email will be shared soon and confirmed)

Future Plans & Expansion

Do you offer products for cats?

At present, our collection is designed for dogs. However, we are excited to be expanding into premium cat accessories soon. Follow us on social media for updates!